Privacy Policy
Last updated August 20, 2026
1. Information we collect
We collect information you provide directly, such as your name, email, and payment details when you create an account or make a booking. Professionals additionally provide identity documents and credentials for verification. We also collect usage data such as pages visited and searches performed, to improve the marketplace.
2. How we use your information
We use your information to operate the marketplace: matching customers with professionals, processing payments and payouts, sending booking and account notifications, and reviewing professional verification submissions. We do not sell your personal information to third parties.
3. Verification documents
Government ID and credential documents submitted for professional verification are stored securely, accessible only to the Advicery trust & safety team for the purpose of reviewing your application, and are never shown publicly on your profile.
4. Payment information
Payment processing is handled by our payment provider; Advicery does not store full card numbers. Professionals receive payouts through a connected payout account managed by our payments partner.
5. Communications
Messages sent through Advicery's messaging feature are visible to the participants in that conversation and to our trust & safety team if a dispute or report requires review.
6. Your choices
You can update or delete your account information from your settings page at any time. You may request a copy of your data or account deletion by contacting support.
7. Data retention
We retain booking, payment, and review records for as long as needed to comply with legal and tax obligations, even after an account is closed.
8. Changes to this policy
We may update this policy periodically. Material changes will be communicated by email or through the platform before they take effect.